Deposit or Withdrawal Stuck? Bitcoin Payment Help
Work out where your money actually is, what is normal, what is not - and what to do next. Runs entirely on this page: nothing is sent, this visit is not even counted in our anonymous stats.
What is stuck?
How long has it been?
Support message builder
Filled in below, generated on your device, never sent by us. Keep it factual: amounts, IDs, timestamps.
The red flags that are never normal
No legitimate support interaction - ever - requires your seed phrase or private keys, remote access to your device, or a payment to "release" or "verify" funds you already own. Anyone asking for those is running a scam, whatever the logo says. See the scam watch with the documented patterns before you send anything.
Two bitcoin facts that solve half the cases
Operators credit on-chain BTC deposits after their own confirmation policy - commonly 1-3 confirmations, and a block lands roughly every 10 minutes, so that is about 10-30 minutes in total; Lightning deposits credit near-instantly. A credit that takes up to an hour on-chain can be normal, not theft. And a transaction ID alone proves the send: paste it into an explorer to see the confirmations yourself - if the deposit shows confirmed and the book has not credited it after their stated policy, quote both in your support ticket.